Privacy Policy

Last updated: [November 2025]

I care about your privacy, and I’m committed to protecting your personal information. This Privacy Policy explains what information I collect, how I use it, and your rights under the UK GDPR and the Data Protection Act 2018.

If you have any questions, you can contact me directly at:
David Green – david@pupmeister.co.uk

1. What personal data I collect

1.1 When you contact me

  • Your name

  • Your email address

  • Your phone number (if you provide it)

  • Any information you include in your message

1.2 When you book dog training

  • Your name and contact details

  • Your dog’s name, age, breed, and relevant behavioural information

  • Your address (if sessions take place at your home)

  • Payment details (processed securely by a payment provider — I do not store card details)

1.3 When you sign up for emails or downloads

  • Your name

  • Your email address

1.4 Website usage

My website uses basic analytics and cookies to understand how people use the site. This data is anonymous and cannot identify you.

2. How I use your data

I only use your information to:

  • Respond to your enquiry

  • Provide the dog training services you’ve asked for

  • Send confirmations or updates about your sessions

  • Improve my services and website

  • Send newsletters or training updates (only if you’ve opted in)

  • Meet my legal and accounting obligations

I will never sell your data to anyone.

3. Legal bases for processing

Under UK GDPR, I process your data based on:

  • Contract: to deliver the services you’ve booked

  • Consent: when you sign up for my newsletter

  • Legitimate interest: to respond to your enquiry or improve my website

  • Legal obligation: for things like tax records

You can withdraw consent at any time.

4. Who I share your data with

I only share your information with trusted third parties who help me run my business, such as:

  • Payment processors

  • Email providers (e.g., Mailchimp, ConvertKit)

  • Scheduling or booking tools

  • Website hosting and analytics services

They only process your data as needed and cannot use it for their own purposes.

I do not sell, rent, or trade your data.

5. How long I keep your data

I keep your information only as long as necessary:

  • Enquiry emails: up to 12 months

  • Training client records: up to 7 years (for tax and insurance purposes)

  • Mailing list data: until you unsubscribe

  • Behavioural notes about your dog: deleted when they’re no longer needed

6. Your rights

You have the right to:

  • Access the data I hold about you

  • Correct any inaccurate information

  • Ask me to delete your data

  • Restrict or object to how I use your data

  • Withdraw consent at any time

  • Request a copy of your data

  • Make a complaint to the ICO (www.ico.org.uk)

To exercise any of these rights, email me at: david@pupmeister.co.uk

7. Cookies

My website uses essential cookies and may use analytics cookies to help me understand how visitors use the site.
You can control or delete cookies via your browser settings.

8. External links

If my website links to other sites, I’m not responsible for their content or privacy practices.

9. Children’s privacy

I don’t knowingly collect personal data from anyone under 18 without parental consent.

10. Contact

If you have any questions about this policy or your data, you can reach me at:

David Green
Email: david@pupmeister.co.uk